Terms and Conditions
Updated June 2020.
Thank you for booking with Wild Folk. Please ensure that you have read and agree to the following terms and conditions. By making a payment and booking, you are entering a binding contract with Wild Folk based on these terms and conditions.
Provider: Wild Folk
Client: Individual/s or group paying for services
Event/walk/course/experience: These terms are used interchangeably and refer to whatever experience, walk, course or other you have paid for
Site: Location of event
Notes for agents and group booking lead: It is your responsibility to ensure that the clients you are representing understand the following terms and conditions. Failure to do so will be the liability of the agent and not the provider.
New measures will be in place to keep people safe and to stay in line with government guidelines. Please note that the provider’s approach may need to change at short notice and clients may be refused attendance if the following is not adhered to.
- Client is asked not to attend if; considered clinically vulnerable or high-risk, have symptoms, are caring for someone with COVID-19 or have currently tested positive.
- A 12 month (longer if needed) extension was issued to all bookings taken before and affected by lockdown.
- There were be a limit to the number of people in the group based on the current guidelines
- Social distancing to be maintained throughout the course. Content to be adjusted to support this.
- The guide and attendees to bring their own hand sanitizer to use as necessary on the course.
- Any food tasters will be prepared in a hygienic kitchen and where necessary, clients to bring their own containers and/or foods to be individually wrapped (details will be sent out a few days)
Your place is reserved when either;
- Full payment is received (public courses)
- When a 50% deposit or full payment is paid for private/bespoke events.
- The final payment is due 4 weeks before the event, or in circumstances where the booking is less than 4 weeks away, the full amount is due.
- Payment is by card or Paypal (or bank transfer for private events)
- There may be an additional charge (through your bank or external transfer company) if booking from abroad, which is beyond the control of the provider.
Confirmation of booking
- You will receive a confirmation email on booking. Please ensure that you include your correct email address at checkout.
- You will receive a reminder email on the week of the event with any extra information on what to bring, the location, and so on.
Responsibility of the Client/Agent
- Client/s agree they are physically able to participate in activities and have given full details of any health needs, including allergies, to ensure an appropriate and safe event.
- Client/s are aware of the potential risk of outdoor and wild food activities and acknowledge that every care is taken to avoid potential risks and injuries.
- Clients take full responsibility for their own well-being on walks and courses and assume all risks, including acts of God, of injury, death, and/or loss to his/her person and/or property knowingly and voluntarily.
- Personal belongings are the sole responsibility of clients. No liability is accepted for any personal belonging unless it is due to the provider’s negligence.
- Client/s listen to advice/health talk given and seek medical advice where appropriate. Please note that the provider is not a medical herbalist and cannot give medical advice.
- Client/s always listens to and adheres to reasonable instructions by the provider.
- All children and animals are the sole responsibility and should be under the control of the parent/carer/owner.
- Client/s to arrive prepared, including appropriate clothing and footwear, in the understanding that the event will go ahead in all weather, unless dangerous.
- Clients consider the natural environment when attending any of the events, not only to promote a peaceful and enjoyable atmosphere amongst the other guests but also to ensure they can abide by any safety instructions the provider might need to issue during the event
- Clients will be responsible for damage to any property used at an event caused by a client during an event and agree to make good or pay full restitution for the making good of any such damage
- Clients will let the provider know if they know they will be late – call on 07837 732209 and also leave a text as signal may be limited on site.
Food Allergies and Intolerances
The provider is not always able to provide an alternative for all dietary and allergens, therefore it’s always best to check with Wild Folk prior to booking. Upon booking tickets to an event, there is a notes section where any known or suspected allergies and intolerances can be mentioned. If this was missed on booking, this can be sent over by email instead a minimum of 1 week prior to the event.
Alcohol Consumption; Illegal Substances
- At the time of booking the provider will specify whether the event is an alcohol-free event or includes a drink. The provider reserves the right to withhold alcohol should they deem it appropriate to do so in the circumstances.
- The use of illegal substances is prohibited at all events, and anyone found using or in possession of such substances shall be asked to leave and may also be liable to prosecution.
- Clients may also be asked to leave or removed from site if, in the provider’s reasonable opinion, they are a risk to the safety of others at the site and/or may affect the enjoyment of others at the site and/or the running of the event or may cause damage, nuisance or injury.
Items prohibited from the site
The following items are prohibited from being brought onto any site, and anyone found in possession shall be asked to remove the item from the site, or be requested to leave the event: weapons, ammunition, explosives, whistles, fireworks, or any other item which in the provider’s reasonable opinion, may cause danger or disruption to any event or to other users of the site and wider areas (regardless of whether or not such item is illegal or is carried for specific purposes).
The Provider’s Responsibility:
- The Provider is not held by contract to provide an event until the full amount is received
- All descriptions of walks/events are intended as a guideline only.
- The Provider reserves the right to adapt and modify services as needed. Prices are as advertised or as agreed in writing.
- At the foraging walks The Provider will provide general information about wild food, though will not be held responsible for specific health information which is the area of a Medical Herbalist, GP or Health Professional.
- The Provider reserves the right to remove any participant from a walk/event if their behaviour is deemed inappropriate or abusive.
- All walks/events have been subject to a risk assessment. Where this is not possible, the walk/venue may be risk assessed in situ. Alternatively, if the venue has been chosen by or is owned by the client, the client may be asked to risk assess the site.
- The provider will wait for up to 10 minutes for latecomers, subject to the agreement/needs of the clients present.
- If the provider is late, they will endeavour to let the client or someone in the group know, and please note their mobile number for this reason.
- If the provider has been significantly held up due to an unavoidable incident, the event may need to be postponed or cancelled. If this is the case, the client will be reimbursed the amount paid for the walk/event and offered an alternative date.
Cancellations/ Alterations by the Provider
Whilst every reasonable effort is made to deal with such contingencies there may be occasions when the provider, through no fault of her own, is forced to, postpone, alter the date or time, cancel an event, bring an event to an early close, or to make ‘significant’ or ‘minor’ changes. These circumstances include; minimum numbers not reached (the nature of a course requires a minimum number of participants for it to be viable), natural variables, weather (which may include; gale force winds, torrential and consistent rain, sub-zero temperatures, other dangerous weather), illness, transport cancellations, natural disasters, acts of God, epidemic or terrorist activity, other unforeseeable situations.
- All efforts to be made to inform the clients of these changes as soon as is practically possibly; this may be very short notice during or before the event.
- In circumstances where an event is cancelled or the date is changed, the client will be offered the option to;
- participate in an alternative date on a similar course to the same value
- offered a gift voucher for the same value, valid for 18 months
- participate in a different event/course/experience and if the value is more, to pay (client’s responsibility) the difference in price or if the price is lower, be reimbursed the difference in price (provider’s responsibility)
- If for some reason this is not possible, the client will be offered a full refund.
For events involving food, please read the full description of the proposed menu at the time of booking. The provider reserves the right to amend the menu on the day of the event, where they encounter, among other things, failure by suppliers. In such case, the provider will make a substitution keeping with the theme and value of the event. The provider aims to notify the client prior to any event of substantial substitutions, but this may not always be possible.
Cancellation/Alterations by the Client
In circumstances where commitments cannot be adhered to the following costs will be incurred. The client acknowledges that such fees are acceptable due to the provider needing to plan for and administrate all courses:
- Cancellations from the time of booking to 4 weeks before the walk/event will forfeit 50% deposit.
- Cancellations of less than 4 weeks before the walk/event will incur a charge of the full amount.
- Alterations in your booking (e.g. change the date you attend) will incur a 10% administration fee and will need to be rescheduled within 12 months of the original booking. If less than 1 week before the event a fee of 50% will be charged.
- Cancellations by the client due to weather are not acceptable, unless it is agreed with the provider that the weather is dangerous to go ahead in and therefore the event will have been cancelled, postponed or altered.
A note will be made on each event page as to the nature of the site used and whether it would be suitable for wheelchair users, children and those who may find unlevel ground difficult. Please get in touch with the provider should more information be required.
In the unlikely event that a client has cause for complaint about an event, the complaint should be made to the provider during the event in order that corrective action can, if necessary and possible, be taken. The client acknowledges that it is unreasonable to take no action during an event but to complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days of the relevant event. To the extent permitted in law the provider will not be liable in respect of claims first intimated later than 28 days from the close of the relevant event.
Walks are by their very nature not free from hazard. The provider makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risks as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without the provider being at fault and accepts that he/she is taking part in a walk/ event at his/her own risk.
- a) The provider only accepts liability for physical injury to a client that is shown to result from negligence on the part of the provider.
- b) The client acknowledges that other loss, damage and expense (including, without limitation to; loss of money, loss or damage to clothes and possessions, losses arising from the cancellation of a Walk) is not the responsibility of the provider and that the provider’s liability is limited accordingly.
Your walk/course/experience offers an introductory insight into wild foods available to you; how to identify them, distinguishing features, parts to use, preparation tips, recipe suggestions and common mistakes that could be made. No responsibility can be taken for participant’s future foraging carried out after and away from the provider’s supervision. It is highly advisable that all future foraging should be done under the supervision of a suitable professional, or else at the risk of those choosing to carry out such activities. Only pick a plant if you are 100% certain of its identification and use.
The provider regularly takes photographs during events for the purposes of marketing (in our literature and on social media). Should the client wish to photograph the event and share the photos online, they should reference Wild Folk (@wild__folk on Instagram). Clients should make the provider aware if they do not consent to being in photographs shown online.